January 16 & 175:30 to 7:30 p.m.
This course focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with users, determining clients' specific needs, writing technical documents and training end users. This course will introduce students to hands-on incident management/help desk software and service desk operations. With balanced coverage of both people skills and technical skills, this course is suitable for those in or preparing for the technical-support field.
January 16: Oshawa campus
January 17: Whitby campusExplore programs starting
in May or SeptemberRegister Now