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  • Hospitality Skills

Hospitality Skills

Ministry-approved title: Hospitality Skills


Credential
Ontario College Certificate
Location
Whitby
OCAS Code
HSKL
Next Intake
September 2026
View all intakes
Faculty
Faculty of Hospitality and Horticultural Science (HHS)
Length
Two semesters
Laptop
Learn more about laptop requirements
Delivery
In person Learn more.
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Program Overview

The hospitality industry is strong in Canada, and so is the need for skilled labour. There are careers available for people with the right education, skills and attitude. With a Durham College Hospitality Skills certificate in hand, graduates are eligible for a wide variety of positions including the front desk at a hotel or resort, restaurant service, or customer representative role in any organization. If you enjoy travel, meeting new people, and have a passion for hospitality, a certificate in hospitality skills is the place to begin your journey.

Intakes and Availability

Date Domestic Availability International Availability
January 2026SuspendedSuspendedApply now
September 2026OpenClosedApply now

Admission Requirements

  • Ontario Secondary School Diploma (OSSD) or Mature Student Status
    AND
  • Grade 12 English (C or U)

Are you missing admission requirements? We are here to help.

Durham College (DC) offers pre-admission assessment testing to mature domestic applicants to meet admission requirements in English and/or Math. Domestic applicants who are 19 years of age or older as of the start date of their program, and who do not have the required program credit(s), i.e. Grade 12 English and/or Grade 12 Math are eligible to take an admissions assessment test.

Learn more about how to book Pre-Admission Assessment Testing here.

DC also offers Academic Upgrading. Courses are FREE and designed to help you meet the admissions requirements for this program. Available to individuals 18+, these courses are offered on campus at DC. Boost your qualifications with:

  • Grade 12 Math (MAP4C equivalent)
  • Grade 12 English (ENG4C equivalent)
  • Grade 11 Biology (SBI3C equivalent)
  • Grade 12 Chemistry (SCH4C equivalent)

Learn more about Academic Upgrading and connect with our team to get started.


Tuition

  • Year one domestic: $2,848 (CAD)
  • Year one international: $15,434 (CAD)

View full costs


Semester 1 Courses

  • Communications for Business 1 (COMM 2204)
  • Computers for Hospitality (COMP 1210)
  • Customer Service (CSRV 2200)
  • Food Safety and Sanitation (FOOD 1200)
  • Food Preparation and Sustainable Global Cuisine (FOOD 1202)
  • Managing Teams and Leadership (HOSM 3200)
  • Introduction to Tourism and Hospitality (HROM 1100)
  • Culinary Nutrition (NUTR 2200)

View all courses


Career Options

What you could be:

  • Host or Receptionist
  • Customer Service Representative
  • Front Office Clerk
  • Banquet Server
  • Room Attendant
  • Food & Beverage Server

View all career options

Connect with us

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I AM AN INTERNATIONAL APPLICANT

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Please contact the international office.

Program Details

The Hospitality Skills certificate program will provide you with an introduction to the business of hotel, restaurant and tourism operations. Graduates will have the knowledge and expertise required for an entry-level position in the hospitality industry, and will have earned nationally recognized certifications in responsible alcohol service, and food safety. Experience is gained through hands-on practice and role-playing in the college’s labs. You will also refine your skills in customer service and communications and learn how to apply these skills to a variety of hospitality services including hotels, restaurants, resorts and catering companies.

You will learn how to:

  • Provide hospitality service in a professional manner in order to increase customer satisfaction
  • Identify and describe the various sectors of the Canadian tourism industry
  • Use basic calculations to assist with daily functions of a hospitality operation
  • Assist in development and implementation of a hospitality operation’s marketing plan and materials
  • Follow all relevant health and safety legislation and regulations
  • Plan and implement personal and professional development strategies related to the hospitality industry
  • Support daily functions of a hospitality operation using current technologies and computer applications
  • Perform duties of an entry-level accommodation operations team member
  • Explain theories of food and beverage service and perform basic service tasks

The Hospitality Skills program is offered at the Whitby campus, home of the college’s W. Galen Weston Centre for Food. This incredible learning environment provides access to state-of-the-art labs, classrooms and meeting spaces all designed to offer you the best possible learning experience.

Students in this program will benefit from working and learning in Bistro ’67, a full-service, Feast On ® certified and learning restaurant operated by our executive chef, staff and students.

Qualified graduates of the Hospitality Skills certificate program may have the opportunity to continue their studies by completing a second year to obtain their diploma in Hospitality – Hotel and Restaurant Operations Management.

ASSOCIATIONS

Durham College faculty and employees are proud to be members of the following professional associations:

ORHMA

Image for ORHMA.

PCMA

Image for PCMA.

PCMA Student Chapter

Image for Chapter-logos-comp_student.

Founded by the Faculty of Hospitality & Horticulture Sciences students, the DC PCMA Student Chapter provides opportunities to gain invaluable experience working on a board and connecting and collaborating with other event planning students from across the country and United States!

Join us at Durham College, in the Faculty of Hospitality and Horticultural Sciences – your future awaits!

  • https://www.culinarytourismalliance.com/

Program Learning Outcomes

  1. Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
  2. Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
  3. Understand the fundamentals of hospitality business and revenue models, accounting essentials and administration skills required to support the operation of a variety of organizations delivering hospitality services and products.
  4. Demonstrate leadership, teamwork, conflict and relationship management skills and tools to contribute to a positive work environment.
  5. Follow relevant organization and workplace systems, processes and policies, to support safe, secure, accessible, and healthy hospitality operations.
  6. Plan and implement personal and professional development strategies related to the hospitality industry.
  7. Use current technologies, systems, and computer applications to support daily functions of a hospitality operation.
  8. Understand the foundations of the hospitality sector.
  9. Explain the theories of food and beverage service and perform basic service tasks.

Admission Requirements

  • Ontario Secondary School Diploma (OSSD) or Mature Student Status
    AND
  • Grade 12 English (C or U)

Are you missing admission requirements? We are here to help.

Durham College (DC) offers pre-admission assessment testing to mature domestic applicants to meet admission requirements in English and/or Math. Domestic applicants who are 19 years of age or older as of the start date of their program, and who do not have the required program credit(s), i.e. Grade 12 English and/or Grade 12 Math are eligible to take an admissions assessment test.

Learn more about how to book Pre-Admission Assessment Testing here.

DC also offers Academic Upgrading. Courses are FREE and designed to help you meet the admissions requirements for this program. Available to individuals 18+, these courses are offered on campus at DC. Boost your qualifications with:

  • Grade 12 Math (MAP4C equivalent)
  • Grade 12 English (ENG4C equivalent)
  • Grade 11 Biology (SBI3C equivalent)
  • Grade 12 Chemistry (SCH4C equivalent)

Learn more about Academic Upgrading and connect with our team to get started.

Courses

The courses listed below are for incoming students. If you are a current student, please refer to your program of study for the year you began your program. Your program of study can be found on MyDC.

Semester 1

  • Communications for Business 1 (COMM 2204)
  • Computers for Hospitality (COMP 1210)
  • Customer Service (CSRV 2200)
  • Food Safety and Sanitation (FOOD 1200)
  • Food Preparation and Sustainable Global Cuisine (FOOD 1202)
  • Managing Teams and Leadership (HOSM 3200)
  • Introduction to Tourism and Hospitality (HROM 1100)
  • Culinary Nutrition (NUTR 2200)

Semester 2

  • Accounting for Hospitality (ACCT 1208)
  • Beverage Knowledge (BEV 2200)
  • Career Planning (CAPL 4200)
  • Restaurant and Beverage Operations (FOOD 2102)
  • General Education Elective (GNED 0000)
  • Hotel Operations (HOOP 2200)

Courses, course descriptions and delivery formats are subject to change.

Course Delivery

In person

Students will come to campus to complete in-person learning requirements. Detailed schedules, with course-specific delivery information, will be available after registration. Courses, course descriptions and delivery formats are subject to change.

In person:
Course is delivered in person, on campus within a classroom, lab, shop or studio.
Hybrid:
Part of the course is delivered online, remotely, and part is in-person on campus within a classroom, lab, shop or studio.
Online:
Fully remote course delivery.

Costs

Career Options

What you could be:

  • Host or Receptionist
  • Customer Service Representative
  • Front Office Clerk
  • Banquet Server
  • Room Attendant
  • Food & Beverage Server

Where you could work:

  • Hotel
  • Restaurant
  • Conference centre
  • Resort
  • Golf course
  • Event or sporting venue
  • Cruise ship
  • Recreational services
  • Gaming organization or casino
  • Long-term care facility

Financing Your Education (OSAP, Scholarships and more)

School is an investment in your future, and financial support is available to help you succeed.

DC's Financial Aid and Awards is here to help you access funding and opportunities that make pursuing your education easier and more achievable:

  • OSAP – Full-time students may consider the Ontario Student Assistance Program, or OSAP, a needs-based program. It is best to apply early. To get started, check out How to Apply.
  • Scholarships, Bursaries and Awards – Every year, DC awards more than $5 million in scholarships and bursaries based on need, community involvement, and specific programs. One application covers most awards, making it easier for you to access funding.
  • On-Campus Employment – Designed to assist full-time students who demonstrate a financial need with useful, career-related experiences to help achieve personal and academic goals. 

Visit Financial Aid and Awards to explore all the options to help finance your education.

Experiential Learning

On-campus activities

From student-focused special events, to employment in the W. Galen Weston Centre for Food’s restaurant, and helping with special projects, there are countless opportunities for students to further their learning beyond the labs. 

Program Transfer, Degree Completion and Additional Credentials

Successful completion of the Hospitality Skills certificate program will provide opportunities for further study in the following Durham College two-year diploma programs:    

  • Hospitality – Hotel & Restaurant Operations Management
  • Culinary Management
  • Business – Marketing

      Please visit our pathways page to learn more about how you can transfer your credits towards a degree. 

      Looking for more pathway opportunities or to transfer to Durham College? Click here for more information.

      Tech Requirements

      To help students have the best remote learning experience possible, Durham College’s IT Services department has identified technology recommendations for each program based on course needs and software requirements. While not required, students may want to consider these suggestions if they are purchasing a computer or laptop for the upcoming academic year.

      Processor: i3
      RAM: 4GB
      Storage: 256GB SSD
      Operating System: Microsoft Windows 11 Professional or Education x64 SP1
      Internet Browser: Internet Explorer 11 or Google Chrome (newest version) or Firefox (newest version)
      Network Adapter: 802.11ac 2.4/5 GHz wireless adapter
      Camera: Webcam/built-in camera
      Internet connection

      Questions regarding technology recommendations can be directed to the IT Service Desk  or the school office.

      Meet Your Faculty Experts

      • Christine Baily, MEd, BGS, CMP

        Full time faculty, and program coordinator, Faculty of Hospitality and Horticultural Science (HHS)

        Christine is a seasoned event producer and professor with a demonstrated history of success in the non-profit, professional association and education management industry. Christine holds a Master of Education (MEd), a Bachelor of General Studies (BGS), a Certificate in Adult Education, and the industry designation of a Certified Meeting Professional (CMP).

      • Tricia Wiseman

        Faculty Member, Faculty of Hospitality and Horticultural Science (HHS)

        Tricia is a dedicated and student-centered hospitality professor with more than 19 years of experience in post-secondary teaching. She brings expertise in curriculum development and inclusive instruction methods, leveraging digital tools and technology to create engaging and culturally diverse learning experiences into the classroom. Tricia’s industry experience includes management roles in hotels, resorts, and restaurants specializing in guest services, housekeeping, sales, and catering. Tricia holds an Advanced Diploma in Hospitality Administration and an Undergraduate Diploma in Designing Adult Learning for the Digital Age.

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