In Hotel Operations students are introduced to the essential concepts required to function within the rooms division of hotel or other accommodation environments. Students learn what constitutes exemplary guest service from pre-arrival to post-departure. The students also explore how the functioning and interaction of various Rooms Division departments contribute to an exceptional guest experience. They research and develop alternative eco-friendly operational practices related to energy efficiency, waste reduction and recycling, cleaning products and practices and air quality. As well, students take part in a Hotel Business Simulation.

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