Technical Support

There are two different technical support teams for online learning. Please ensure that you contact the correct team based on the course you are taking (i.e. in OntarioLearn or DC Connect).

OntarioLearn technical support

If you are in an OntarioLearn course, you can contact Embanet for various issues, including:

  • Difficulty logging in to the OntarioLearn portal or class
  • Multimedia not working.
  • Difficulty posting in a discussion forum.
  • Difficulty uploading an assignment etc.

If you have technical difficulties installing the FirstClass client software, please visit the FirstClass website for troubleshooting tips or contact the Embanet Technical Support Desk or call 416.494.5954 or toll-free, 1.800.695.5008.

Technical assistance is available 24 hours per day, seven days a week.

DC Connect technical support

If you are in a DC Connect course, you can contact the Durham College Help Desk for various issues, including:

  • Difficulty logging in to your DC Connect course
  • Multimedia not working.
  • Difficulty posting in a discussion forum.
  • Difficulty uploading an assignment etc.

Visit the website at https://servicedesk.dc-uoit.ca or call 905.721.3333.

Please note: Operation hours do not include night service.

Technical Requirements

Computer and Internet Connection:

You will need regular access to a computer with an internet connection. High speed broadband access (LAN, Cable or DSL) is highly recommended for the optimal learning experience. Some courses have more advanced system requirements.

PC

Compatible Operating System: Windows XP, Vista, 7, 8, 8.1
Web Browser: Firefox, Chrome

Mac

Compatible Operating System: OS X
Web Browser: Firefox, Chrome, Safari

Software:

  • Individual courses may have additional software requirements. This may include video or audio playing software or a specific software application.
  • Most courses require word processing software.
  • In some instances, it may be necessary for some users to upgrade their Flash or Java versions. Technical assistance is available.

Other Devices:

Depending on the learning management system being used to deliver your course, you may access and interact with most course elements, readings, multimedia, email and discussions though tablets and smartphones. While tablets, smartphones and other mobile devices may allow for some completion of coursework, they are not guaranteed to work in all areas. Please ensure you have a PC or Mac based computer available to complete coursework.

We recommend that students do not attempt quizzes when using a mobile device, such as a smartphone or tablet, due to compatibility issues.

Web Browser:

A graphical browser is required. In some instances, it may be necessary for some users to upgrade their web browser programs. Technical assistance is available.

Email:

Depending on the learning management system being used to deliver your course, you may be assigned an email account that is accessed within your course or you may be required to use your personal email account.