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Negotiation and Conflict Resolution


Being an expert in the art of negotiation is essential for every leader in today’s fast-paced, economic climate. Conflict resolution is an acquired skill that requires fundamental listening and reasoning skills to keep your organization operating at peak performance. This one-day intensive workshop provides a quick conflict analysis tool to identify four types of conflict; and examines how powerful negotiation skills can be leveraged to resolve situations with a win/win outcome for both parties. We explore your personal conflict style and build critical skills in mitigating conflict and navigating tough negotiations through a perspective approach, rather than an emotional response to the situation. Whether you are negotiating internally with your team or externally with clients, vendors or stakeholders, negotiation and conflict resolution skills are fundamental to your organization’s success.

Start time: 8:30 a.m.

End time: 3:30 p.m.

Date: October 4, 2017

Location: Whitby Campus

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