• FAQs

Frequently asked questions

Academic
Athletics
Books
Campus identification card
Career direction and job searching
Centre for Students with Disabilities
Finances and OSAP
First generation
Food
Health services
International students
Learner Support Centre
Library
Lockers
Mobile learning
Orientation
Payment
Residence
Staff to Student Mentoring Program
Student handbook
Student Insurance Plan
Student Life
Transportation (U-Pass, public transit, parking)
Your Student Association (Your SA)

Academic

Athletics

Books

Campus identification card

Career direction and job searching

Centre for Students with Disabilities

Finances and OSAP

First Generation

Food

Health services

International students

Learner Support Centre

Library

Lockers

Orientation

Payment

Residence

Staff to Student Mentoring Program

Student Handbook

Student Insurance Plan

Student life

Transportation (parking, public transit and U-Pass)

Your Student Association (Your SA)

Academic

Q.What is a GPA?
A. GPA stands for Grade Point Average. A final grade for each subject is recorded on a your transcript. This grade represents the your level of achievement of the subject requirements. The numerical grade value will be used in calculating the GPA.

The GPA is cumulative over all semesters of a program. This means that the results of each new subject are averaged with the results of all subjects previously completed. Students must achieve a cumulative GPA of 2.0 or higher to graduate.

This table outlines numerical equivalent of a GPA.
Grade
Numerical Equivalent
90-100 5.0
85-89
 4.5
80-84 4.0
75-79 3.5
70-74 3.0
65-69 2.5
60-64 2.0
55-59 1.5
50-54 1.0
below 50 0.0

Q. What is a student liaison?
A. Each school provides a student liaison to help you reach your full academic potential. These representatives assist you with:

Q. Where can I find my Student liaison?

A. Student liaisons for the following schools are located in the Gordon Willey building of the Oshawa campus unless otherwise indicated:

School of Applied Sciences, Apprenticeship, Skilled Trades & Technology

Oshawa campus students
Maureen Green
Technology Office, H140A
T: 905.721.2000 ext. 2383
E: maureen.green@durhamcollege.ca

Whitby campus students
Shelley Chard
Administrative office, Room 117
T 905.721.2000 ext. 4087
E shelley.chard@durhamcollege.ca

School of Business, IT & Management
Kim Sharpe
Gordon Willey building, Room C223
T: 905.721.2000 ext. 2268
E: kim.sharpe@durhamcollege.ca

Professional Golf Management and sport students
Heather Dunlop
Gordon Willey building, Room SW216
T: 905.721.2000 ext. 2151
E: heather.dunlop@durhamcollege.ca

School of Career Development & Continuing Education
Rhonda Christian
Simcoe building, Room 1266L
T: 905.720.2000 ext. 2501
E: rhonda.christian@durhamcollege.ca

School of Communication, Language & General Studies
Heather Dunlop
Gordon Willey building, Room SW216
T: 905.721.2000 ext. 2151
E: heather.dunlop@durhamcollege.ca

School of Health & Community Services
Nancy McGuire
Gordon Willey building, Room SW205E
T: 905.721.2000 ext. 3066
E: nancy.mcguire@durhamcollege.ca

School of Justice & Emergency Services
Pina Craven
Gordon Willey building, Room C240
T: 905.721.2000 ext. 2432
E: pina.craven@durhamcollege.ca

School of Media, Art, & Design
Sherry Taylor-Ozimek
Gordon Willey building, Room C237
T: 905.721.2000 ext. 2474
E: sherry.taylor-ozimek@durhamcollege.ca

Q. What is a residence academic leader (RAL)?
A. Residence academic leaders (RAL) are the result of a collaborative Durham College and the Campus Living Centres project aimed at enhancing academic supports for students living on-campus. South Village Residence and Simcoe Village Residence both have RAL available to offer peer support programs such as study groups, skill development workshops, drop-in sessions and service referrals.

For more information on this program prior to move-in, please check your residence package. Once you have moved into residence you may visit the bulletin board in the lobby of either residence for contact information and office hours.

Q. How do I apply for a subject credit?
A. You may apply for course credit no later than four weeks after your course starts. You must complete an Application for Subject Credit form [PDF - 37 KB].This form must be accompanied by a transcript or grade report and subject outline. This may take approximately two weeks to process.You must attend all classes until you have received written approval for credit. There are deadlines for applications for subjects that are currently on your timetable. Please refer to your Student Handbook for deadlines.

Q. How do I make a timetable change?
A. Timetable changes can be made via MyCampus. Make sure you have all the pre-requisites, the section you want has available space, and you have no timetable conflicts before dropping the section you are in. Technical assistance is available at 905.721.3333 or you may visit Client Support and Services in the Computer Commons. If you need any advice on academic choices, see your student liaison.

Q. How do I withdraw from my program?
A. If you cannot complete your program, you must officially withdraw from the college by completing and submitting an official withdrawal form [PDF - 34 KB] to the Office of the Registrar. Failure to attend class does not constitute a withdrawal. You must officially withdraw by the deadline in order to ensure your transcript will not show failures in your current semester. Please refer to your Student Handbook for deadlines. International students must contact the International office for information concerning withdrawals or refunds.

Q. How do I drop a subject?
A. You can withdraw from a subject within the first four weeks of the start of any semester without it being recorded on your academic transcript.

Please note: You must complete an official withdrawal form and submit it to your school office.

If you withdraw from a subject after week four, it will be recorded as withdrawn (W) on your academic transcript. You may not withdraw from a subject during the last four weeks of the semester in which you are enrolled; at this point all subjects will be graded and recorded on your academic transcript.

It is recommended that you meet with your student liaison prior to making any changes to your program of study. Dropping subjects may lengthen the time it takes to obtain your diploma and will result in extra fees to complete your course of study.

Q. How do I change my program?
A. If you wish to enter into another program in the first semester of your first year, you must apply through ontariocolleges.ca. Advance Standing applications can also be made in the Admissions office if you want previous credits considered for entry into year 2 or 3 of another program. If you want to change majors within the school/division, arrangements can be made in the Registration office. You may need to make an appointment with the student liaison if you have completed more than one year of the program in order to assess credits and timetable needs.

Q. When are exams held?
A. Fall semester final examinations begin on Friday, December 11 and end on Thursday December 17, 2009. Winter semester examinations begin on Monday, April 19 and end on Friday, April 23, 2010. You are advised not to make any travel or other commitments during the exam periods.

Athletics

Q. What athletic facilities are available to me?
A. Durham College offers a number of recreation facilities and fitness opportunities to meet all lifestyles and needs. On-campus facilities include the state-of-art FLEX Fitness Centre which overlooks the Oshawa Creek, five large gymnasiums, a 200m indoor track, two aerobic/dance studios, the Campus Ice Centre, Campus Tennis Centre, a soccer pitch, a fastball diamond and two squash courts. You are required to bring your campus identification card to gain access to the Athletic, Tennis and Ice centres.

For more information and hours of operation, please visit the Campus Recreation Centre.

Q. Do I have to pay extra for any of these facilities?
A. No, the cost to use these facilities is included in your student fees; your campus identification card provides you access to all facilities.

Please note: There is an additional fee for fitness classes, personal training sessions and shinny hockey.

Q. How can I get involved in varsity sports?
A. You must complete an online registration section prior to trying out for a team. For more information on varsity athletics, including complete tryout and registration details and to view game schedules, please visit the Durham Lords website.

Q. Which varsity sports are available at Durham College?
A. Women's and men's soccer, women's fastball, men's baseball, women's and men's volleyball, women's and men's basketball, women's and men's golf and women's and men's indoor soccer.

Q. How can I get involved in intramural sports?
A. Intramural sports and activities are offered for coed recreation through Your SA and the Department of Athletics and Recreation with registration at the Student Centre.

Books

Q. How do I find out which books I need?
A. Your course syllabus/outline is available on MyCampus and will list the required and recommended texts for each class. Your professors will discuss the required material during your first few classes, however if you wish to purchase books earlier, you may do so by following the steps list on Get Prepared for September, GPS Online.

Q. Where is the Campus Bookstore located? What are it's hours of operation?
A. There is a bookstore located at both the Oshawa and Whitby campuses.

Oshawa campus
Gordon Willey building, Room A125
Monday to Thursday, 8 a.m. to 8 p.m.
Friday, 8 a.m. to 4 p.m
T 905.721.3026

Whitby campus
Room 130
Monday to Friday, 8:30 a.m. to 4:30 p.m. (closed 1 to 2 p.m.)
T 905.721.3306

Please ensure you have a complete book list before visiting the Campus Bookstore.

Q. Where can I buy used books?
A. The Campus Bookstore sells used books for the majority of courses. Also, the Tuck Shop in the Student Centre sells used books. Be sure to check the editions of your required texts before buying used text books. Please ensure you have a complete book list before visiting the Campus Bookstore and/or Tuck Shop.

Q. Can I order books online?
A. Yes. Books can be ordered online using our e-commerce site, Bookware3000. Students may now retrieve their booklist through MyCampus. For step-by-step instructions for purchasing your books online, please visit GPS Online. You have the option of having them shipped to you ($10 fee) or request an in-store pickup ($5 fee).

Q. What address should I use when placing my order for delivery?
A. The Campus Bookstore uses Purolator Courier and requires a signature upon delivery. Please provide a complete street address with street number and street name. P.O. Box numbers and Rural Route numbers are not sufficient, you need to include a street name and number as well, otherwise the delivery person will not be able to locate your home.

Q. I have requested "In-store Pickup" - when will my order be ready?
A. Orders placed for "In-store Pickup" require one to two business day to be completed and ready for pickup. You must bring your valid campus identification card with you for pick up.

Q. When can I expect to receive my delivery order?
A. If your order is being delivered within Ontario, please expect to receive your order within five business days. For orders outside of Ontario, delivery times vary. Please contact the bookstore if you have any questions regarding your order.

Q. How can I return an item that I ordered online?
A. Items ordered online can be returned for a refund either via mail or in-person. Items returned must be in original condition (including shrink-wrap if applicable) and accompanied by the original receipt. If mailing the item back, please include a note with your name, how to contact you and reason for returning the item. The method of payment used to place the original order will be the method used to refund the item. Once we receive the items back and it has been approved for refund, you will receive a phone call or e-mail stating that the refund has been completed. Our mailing address is:

Campus Bookstore
Attention: E-Commerce Returns Department
2000 Simcoe Street North
Oshawa, Ontario L1H 7L7

Q. What does it mean when the price of my book is listed as $0.00?
A. An item listed as $0.00 means that pricing form the publisher has not been received. The item is NOT free and as soon as we are notified about the price, it will be automatically updated on the web. Books that do not have a price listed or have an on-hand quantity of 0 cannot be ordered online and are considered special orders. Students must contact the bookstore in person.

Campus identification card

Q. What is included with my campus identification card?
A. Your campus identification card can be used for:
Q. Where are campus identification cards processed?
A. Campus identification cards are processed in the Campus identification services office, Campus Recreation and Wellness Centre, Room G1004.

Hours of operation (April 27 to August 14, 2009):
Monday to Thursday 9 a.m. to noon and 1 to 4 p.m.
Friday 9 a.m. to noon.

Please note: Beginning August 20, 2009, new students are to visit Room G213 in the Gordon Willey building to have their identification cards processed while returning students are encouraged to continue using G1004..

Hours of operation (August 20 to September 18, 2009)
Monday to Thursday, 8:30 a.m. to 6 p.m.
Friday, 8:30 a.m. to 4 p.m.
Saturday August 22, 29 and September 5, 8:30 a.m. to 3 p.m.

Please note: The office will be closed on Monday September 7, 2009.

Q. What do I need to bring to have my card produced?
A. New students must bring one piece of valid government produced photo identification (BYID card, current citizenship card, driver's license or passport), and proof of payment (complete timetable, tuition payment or deferment receipt).

Q. I don't have any government issued photo identification, can I still get my campus identification card?
A. Yes. Students can print an identification form in advance to present to Campus Identification Services.

Please note: There is a section that must be completed by a guarantor prior to arriving on campus.

Q. How should I take care of my card?
A. Treat your campus identification card like a credit or debit card. Store it safely in your wallet. Do not punch holes in it, or bend it. Bent or warped cards may jam in the Cash Manager Machines or photocopy meters. Do not apply stickers anywhere on your card. The magnetic strip on your card must be kept clean to work. You are responsible for the replacement charge of damaged, lost, stolen or worn out cards.

Career direction and job searching

Q. Can I get help with writing a resume and job searching on campus?
A. Yes, by visiting Hired Career Services. Career advisors are available by appointment to critique cover letters, resumes and offer suggestions for improvements. In addition, Hired Career Services staff members are available to assist your with job search techniques (i.e. how to network with employers) and mock interviews can be arranged to help you prepare for any type of employment interview.

Q. Where is Hired Career Services located?

Oshawa campus
Gordon Willey building, Room B205
Hours of operation: Monday to Friday, 8 a.m. to 4:30 p.m.
T 905.721.3034

Whitby campus
Room 116
Hours of operation: Monday to Friday, 8:30 a.m. to 4:30 p.m.
T 905.721.3343

Q. How can I get a job on-campus, or search for off-campus employment?
A. You can check out job leads online through the Hired Career Services portal. Log on using your MyCampus login information.

Many of the on-campus jobs are co-ordinated through the Financial Aid and Awards office as designated Ontario Work Study Program positions. To be eligible for these positions, you must first complete the Student Financial Profile, found on MyCampus (under the student tab) and submit it to Financial Aid and Awards in SW116. Once you are approved you can start applying for jobs listed under the On Campus Jobs tab of the Hired Career Services Portal. Please note: The Student Financial Profile generally becomes available in August of each year.

You may also search for off-campus employment through the portal. New jobs come in daily, so check often!

Q. What if I don't know what to do with my diploma?
A. You can book an appointment with a career advisor to explore career options. The career advisor can help to assess a career situation, identify strengths and interests, and provide guidance in setting goals and plans. Career assessment tools are available at reasonable rates through Hired Career Services.

For more information, please visit the Hired Career Services portal.

Centre for Students with Disabilities

Q. I am a student with a disability, where do I go for supports?
A. You can go to the Centre for Students with Disabilities located:

Oshawa campus
Gordon Willey building, Room B297
Hours of operation: Monday to Friday, 8 a.m. to 4:30 p.m.
T: 905.721.3123
TTY: 905.721.3187
E: disabilities@dc-uoit.ca

Whitby campus
Administrative office, Room 117
Hours of operation: Monday to Friday, 8:30 a.m. to 4:30 p.m.
T: 905.721.2000 ext. 4087
E: disabilities@dc-uoit.ca

Finances and OSAP

Q. Are there bursaries available for students?
A. Yes, there are a variety of bursaries available to students throughout the year. Students can find information on awards, applicable deadlines, and application processes on MyCampus under the student tab. The Student Financial Profile which is used to assess eligibility for awards and general bursaries is generally made available in August of each year.

Q. Where do I go in case of a financial emergency?
 A. If you are experiencing a financial emergency at any time during the year, you are advised to visit the Financial Aid and Awards office located in the Gordon Willey building, Room SW116. A qualified representative is available each business day to help you determine the best course of action related to a financial emergency. You do not need to be receiving OSAP to be eligible for emergency assistance.

Oshawa campus
Hours of operation: Monday to Friday, 8:30 a.m. to 4:30 p.m.

Whitby campus
Room 112
Hours of operation: Wednesday, 8:30 a.m. to 4:30 p.m.

Q.How does OSAP work?
A. OSAP is an integrated student loan made up of both federal and provincial funding to assist students in paying for their post-secondary education. Students requiring financial aid should apply online for OSAP assistance. OSAP will then compare the student's educational costs against their available resources to determine their eligibility for funding.

Q. Can anyone get OSAP?
A. Everyone can apply for OSAP, but not everyone is eligible. OSAP funding is determined based on a comparison of your financial resources and the cost of your post-secondary education.

Q. Where do I apply for OSAP?
A. You can apply for OSAP online. Although there is an option to apply on paper, please note that the online application is processed much quicker.

Q. Is there a deadline to apply for OSAP?
A. The deadline for OSAP application is 90 days prior to the end of your academic year. For first time applicants starting school in September, we recommend that you apply by June to ensure that your OSAP entitlement is ready for you to pick up when you start school in September.

Q. I don't have a summer job - will this mean that I get more OSAP?
A. OSAP assumes that you will work full-time over the summer months. As a result they will automatically add in an expected pre-study income contribution from this period. It is suggested that you keep track of your active job search during the summer - this will allow you to have records of your job search should you not obtain full time employment over the summer. If this is the case, you may be able to appeal the expected income contribution. In addition, if there are extenuating circumstances that prevent you from working full-time, you may also have grounds for an appeal on the expected contribution.

Q. I am not living my with parents, how will this affect my OSAP?
A. If you are living away from home during the school year and your family home is more than 40 kilometers from your post-secondary institution, OSAP will assess your application using a living away from home allowance including food and shelter. If your parents live within 40 kilometers of your institution, your assessment will be based on an at home living allowance, which does not include food and shelter. There are appeals available for students with extenuating circumstances who must live outside the family home.

Q. Do I have to include the value of my car?
A. Vehicle information must be included with your OSAP application. OSAP uses the "blue book" value to determine the value of your car. You are allowed to own a vehicle valued at up to $5,000 without it affecting your OSAP funding. Any value above that will be considered an asset in your OSAP assessment. Certain situations allow for an appeal of this amount.

Q. How do I get my OSAP loan?
A. OSAP distribution will start on August 24, 2009 on an by-appointment basis. From August 24 to September 4, 2009, Financial Aid officers will be located in the L-wing of the Gordon Willey building (L114 and L118) and from September 8 to 25, 2009 in the Student Centre. After this date OSAP will be distributed from the Financial Aid and Awards office located in the Gordon Willey building, Room SW116. Please visit the location where distribution is occuring to register for a pick-up time.

Hours of operation (August 24 to September 4, 2009)
Monday to Wednesday, 9 a.m. to 4 p.m.
Thursday, 9 a.m. to 6 p.m.
Friday, 9 a.m. to noon

Hours of operation (September 8 to 25, 2009)
Monday to Thursday, 9 a.m. to 4 p.m.
Friday, 9 a.m. to noon

Q. What do I need to bring when I pick up my student loan documents?
A.To pick up your student loan documents you must be registered full-time (60 percent or greater) in your program. At the time of pick up, you will need to show your government issued Social Insurance Card and government issued photo identification as well as your direct deposit banking information.

Q. What do I do once I have my loan document?
A.Once you have received your student loan documents it must be processed by the National Student Loans Service Centre (NSLSC). Representatives from the NSLSC will be on campus for part of September. They will need to see your government issued photo identification, your government issued Social Insurance Card and your direct deposit banking information or a void cheque to process your loans.

Q. How long does it take the National Student Loans Service Centre to process my student loans?
A. On average, it takes 10 banking days to process your student loans. During peak periods, it can take longer; therefore, it is important to be financially prepared for the first couple of weeks of school.

Q. What happens if my OSAP loans are delayed?
A. If your loan documents are delayed, you may be entitled to emergency funding to assist you with necessary expenses. You must discuss the situation with a financial aid officer.

Q. Is there a maximum amount of OSAP that I can receive in one year?
A. OSAP funds single students to a maximum of $350 per week. Married students or sole support parents may receive a maximum of $575 per week in OSAP funding. For a 34 week school year a single student could receive a maximum of $11,900 in OSAP funding. A married student or sole support parent could receive a maximum of $19,550 in OSAP funding. OSAP bases the assessment on the student's assumed resources less their educational costs. Not all students receive the maximum funding amount.

Q.If I do not get the amount that I expect from OSAP, can I appeal?
A. OSAP does have an appeal process. If you are interested in learning more about the appeal process we recommend that you contact the Financial Aid and Awards office to book an appointment. Appeals are individually assessed after you receive your final assessment - your OSAP funding may be re-evaluated based on your personal situation.

Q. Do I have to pay my OSAP back?
A. OSAP is a loan that must be paid back. However, many students are eligible for a variety of grants, bursaries and scholarships available through the OSAP program that may reduce the amount of repayable loan. Under the Check Status section of your OSAP account, you can review your funding details, which will outline your loan and/or grant amounts.

Q. Where can I obtain a copy of my OSAP estimate or assessment if I don't have it?
A. You can print it off the OSAPwebsite.

For more information please visit Financial Aid and Awards.

First generation

Q. Who is a "First generation" student?
A. "First generation" students are the first generation in their family to attend post-secondary education (college, university or apprenticeship training).

Q. What is the purpose of the First Generation Initiative?
A. The purpose of the First Generation Initiative is to provide encouragement and support to first generation students while they work towards achieving their dream of becoming a college graduate - the first in their family!

Q. What services are offered through the first generation student co-ordinator?
A. The first generation student co-ordinator offers continued support in the form of e-mentoring, information sharing and the facilitation of connections with on-campus resources. The first generation student co-ordinator is also available to answer questions about the college experience and to provide parents and family members with information to support their student.

Q.I am a first generation student, how can I get my parents and/or family to understand what I am going through?
A. The best way to help them understand your student experience is to involve them and provide them with information. Encourage them to attend the Parent and Family session during GPS Live, visit the Parent and Families section of the website and request a parent and family calendar.

Q. I don't feel that I can turn to my parents and/or family for support. Who can I turn to?
A. There are many people at Durham College that you can turn to for support starting with the first generation student co-ordinator.

Q. How can I contact the first generation student co-ordinator?
A . You can contact Lucy Romao Vandepol, the first generation student co-ordinator at:

Gordon Willey building, Room B205
Hours of operation: Monday to Friday, 8:30 a.m. to 4:30 p.m.
T: 905.721.2000 ext. 3458
E: firstgeneration@durhamcollege.ca

Food

Q. I am living off-campus, can I still purchase a meal plan?
A. Yes, Voluntary Meal Plans are available to students living off-campus who choose to purchase their meals on campus. To purchase a meal plan, complete the Campus Meal Plan Agreement and deliver it to the Accounting office in the Gordon Willey building, Room SW116 for processing. For more information, e-mail mealplan@dc-uoit.ca.

Q. How do I pay for my meal plan?
A. Meal plans must be paid in the Accounting office, Gordon Willey Building Room SW116 by August 21, 2009. You may pay using credit card (Visa, MasterCard, or American Express), cash, or debit.

Please note: Cheques will not be accepted as payment for meal plans.

Q. Where are the food service locations on campus?
A. There are numerous Chartwell's food service locations around campus: Library Cafe, Marketplace cafeteria, On the Go Kiosk, Simcoe Cafe, South Village Residence Dining Hall, Tim Hortons and Extreme Pita, UB Cafe, and Whitby Cafe. In addition to the Chartwell's food service locations, the Student Centre and E.P. Taylors also offers food service on campus and Shagwell's provides food service in the Campus Ice Centre.

Q. Are there healthy meals available on campus?
A. Balanced Choices is Chartwells corporate nutrition program and it guides customers to healthy choices on campus. Labels and signs with Balanced Choices symbols clearly identify items that contribute to a healthy lifestyle, and include everything from full meals to quick On The Go salads, sandwiches, snacks and vending selections.

Q. Are there microwaves available to use if I bring my own lunch?
A. Your SA provides and maintains microwaves in the Marketplace, Simcoe cafeteria UB Cafe and Whitby cafeteria for students to use.

Q. Can I turn my meals into "Flex" dollars?
A. A meal plan consists of two components, "meals" and "Flex" dollars. Meals are to be eaten in the South Village Residence Dining Hall and "Flex" dollars are used to supplement your meals at the other food locations. Meals and "Flex" are two separate components and therefore you cannot turn meals into "Flex" dollars.

Q. Does my balance roll over into next year if I do not use it all?
A. No, all mandatory and voluntary meals plans expire April 28, 2010 and will not carry over to the next year.

Q. Can I lend my card to a friend?
A. No, the owner of the card is the only person who can present the card for debiting a meal. You can use your card to purchase a meal for a friend using your "Flex" dollars.

Q. Can I bring a guest into the South Village Residence Dining Hall and pay for them?
A. Yes, you can always bring guests into the South Village Residence Dining Hall. Your guest can either pay cash or you can pay for their meal using your "Flex" dollars. You may only enter the the South Village Residence Dining Hall once you have paid for your meal.

Q. What if I lose my card?
A. If you lose your card, you should first check with the main reception desk in the Gordon Willey building to check if it has been found and then report that your card has been lost or stolen to the Chartwells Dining Service office (located in the Marketplace cafeteria). Once reported, your card will be instantly invalidated to prevent unauthorized use. To arrange for a replacement card, you will first need to pay the $10 reprint charge at the Accounting office in the Gordon Willey building, Room SW116 and then take the receipt to Campus Identification Services in the Campus Recreation and Wellness Centre, Room G1004. Once you have your new card, you must take it back to the Chartwells Dining Service office to have it re-validated. Your card will then be validated within 24 hours.

Health services

Q. Are there doctors on campus?
A. Yes, doctors are available in the Campus Health Centre daily. Appointments to see a doctor can be made by calling or visiting the Campus Health Centre located in the Campus Recreation and Wellness Centre, Room G1030.

Campus Health Centre
Hours of Operation: Monday to Friday, 9 a.m. to 5 p.m.
T: 905.721.3037

Q. Can I get my prescription filled on campus?
A. Yes. We have a pharmacy, Lovell Drugs, available right inside the Campus Health Centre. Over the counter medications are also available.

Q. What types of treatment can I get at the Campus Health Centre?
A. You can receive medical care, much like you receive from your family physician, including referrals to specialists. Lab work such as blood work, throat swabs and STD testing and EKGs can be performed. You may also receive immunizations and allergy injections. The Campus Health Centre also provides acupuncture, chiropractic care, counseling for personal issues, massage therapy and nutrition counseling.

Q. Is there a cost for out-of-province students?
A. We honour all provinces' insurance plans with the exception of Quebec. Since Quebec does not have a reciprocity agreement with Ontario, Quebec students will have to pay "out of pocket" for medical care.

For more information, please refer to the Campus Health Centre website.

International students

Q. What does the International office do?
A. The International office is here to assist and support international students while in Canada. We offer many services including an International Peer Mentoring Program and Welcome Orientation. The International office can also assist you with the study permit and off-campus work permit application processes. If you have any questions regarding tuition, programs, or health insurance. We can assist you with culture shock or any personal matters that you may be going through. Please do not hesitate to ask us any questions you may have.

Q. How can I get a job while studying in Canada?
A. The Canadian Government has recently approved an off-campus work permit program for international students, allowing students to hold a part-time job during the school year and full-time work during Summer and Winter breaks. For information on eligibility and the application process see the Off-Campus Work Permit web page. You will need to fill out the Application to Change Conditions, as well as the document checklist, Verification Form, and Student Acknowledgment Form. The Verification Form, and Student Acknowledgment Form need to be submitted to the International office. Once you receive a Work Permit you will need to apply for a Social Insurance Number.

Q. I need to return home for a family emergency, what should I do?
A. Please notify the International office as soon as possible. You will need to fill out a Temporary Leave of Absence Form. We will also need photocopies of your plane tickets. If your entry visa has expired or will expire before you return you will need a Letter of Verification to apply for a new one. Please notify us by e-mail or phone 905.721.2000 ext. 2355 when you know your date of return.

Q. What should I do if I would like to change programs?
A. Please come in to the International office, as we will need to make sure you meet the academic requirements depending on the program you would like to change to. We will also need to check that there are spots available in the program for international students.

Learner Support Centre

Q. What does the Learner Support Centre (LSC) do?
A. The LSC's mandate is to assist students in achieving academic success.This includes supporting students in a variety of ways such as: learning strategies, writing services, English as a second language, subject specific clinics etc. To accomplish this, we utilize peer tutoring, workshops, online resources, and computer software.

Q. Can I see somebody for clinics and one-to-one appointments?
A. You can apply for a peer tutor under the College Peer Tutoring program. If a tutor is available, then you can receive one-to-one help. Additionally, college students can seek one-to-one service from learning skills advisors in math, financial accounting, statistics, biology, chemistry and physics. Alternatively, group clinics are often offered in a variety of disciplines.

Q. How do I get a college peer tutor?
A. Applications are available either from the LSC reception desk or you may choose to download an application from our website.

Q. How much does the College Peer Tutoring program cost?
A. The cost to the student is only $5 per semester. For this fee a student may receive up to 15 hours of tutoring per subject with a maximum of two subjects.

Q. How can I become a college peer tutor?
A. Students wishing to apply for tutoring positions must meet the following requirements:

Q. How much money can I earn while tutoring?
A. College peer tutors are paid $10 per hour for one-to-one sessions and $15 per hour for small group sessions. After the potential tutor has been successfully interviewed by the peer tutoring co-ordinator, the co-ordinator and the tutor will determine what hours the tutor wishes to make available.

Q. Is there someone who will show me how to do my APA and MLA referencing?
A. The LSC offers both workshops and instructional support to students working on their referencing.

Q. Can I get someone to proofread my paper before I hand it in?
A. Papers are not proofread at the LSC. We have a writing specialist and peer writing tutors who will go through a paper with you and help you understand where your mistakes are and how to correct them.

Q. I really want to do well in college. What can I do to be successful in my courses?
A. The LSC offers a number of free study skills workshops, academic writing workshops, and subject specific clinics throughout the academic year. Students are encouraged to sign up for as many workshops and clinics as they are able to attend. To access a calendar of clinics and workshops, please visit the Learner Support Centre website.

Q. How do I cope with test anxiety?
A. You can make a one-to-one appointment with a learning strategies advisor to discuss different strategies and options for dealing with test anxiety, or you can visit or contact the Campus Health Centre located in the Campus Recreation and Wellness Centre. Their phone number is 905.721.3037.

Q. What supports do you have for students with English as a Second Language (ESL)?
A. There are two ESL specialists at the Learner Support Centre who offer assistance in areas such as writing skills, editing skills, assignment clarification, fluency development, presentation skills, grammar, communication skills and more. Visit the Learner Support Centre to find out how we can help you succeed in your studies, sign-up for a workshop, or ask about our Conversation Partners program.

Library

Q. Do I need to get a library card to borrow books from the library?
A. Your campus identification card is also your library card. Your card must be activated at the check out desk each year. A four digit pin is assigned to your card which allows you to place items on hold and/or renew items online.

For more information please visit the Library website.

Lockers

Q. How do I acquire a locker?
A. A limited supply of lockers in a variety of sizes will be available on a first come, first serve basis as of August 1, 2009 to students for the academic year. Lockers may be selected through Parking and Locker Services.

Whitby campus - Lockers will be assigned on the first day of class and you are not required to purchase a locker online.

Q. Is there a fee associated with acquiring a locker?
A. Fees are payable as follows: full-size $30, half-size $15. You may pay online using credit card (Visa, MasterCard or American Express) or in person at the Student Centre Tuck Shop if using cash or debit card. Please print and bring the e-mail confirmation of your locker selection.

Mobile learning

Durham College provides students with a 21st-century learning environment that is supported by the latest information and communications technology including a state-of-the-art learning infrastructure and wired and wireless connectivity throughout campus.

Effective September 2010, students will acquire their own laptop from a vendor of their choosing including all of the hardware and software components required by their respective program (unless their program requires server-based software or software that can only be provided by the college).

Current students should visit our full FAQ document, which outlines the program changes and provides answers to general Mobile Learning questions.

Incoming students should visit our full FAQ document, which outlines the revised Mobile Learning program and provides answers to general Mobile Learning questions.

Orientation

Q. What is orientation?
A. Orientation is an opportunity for first-year undergraduate students to participate in a variety of exciting activities designed to help you meet new friends, professors and staff and become acquainted with the campus and its services prior to the start of the academic year.

Q. What is the difference between Get Prepared for September, Program Orientation and Orientation Week?
A. Our new summer orientation program Get Prepared for September (GPS) provides new students with the opportunity to complete their college business prior to September start-up. Program orientation gives new students a preview of their upcoming school term and also provides them with the opportunity to meet other first-year students in their program. Orientation Week is a social orientation program that provides new students with the opportunity to get to know each other, check out the many campus clubs and services and have fun.

Q. Is Orientation Week mandatory?
A. Participation at Orientation Week is voluntary, however, it is strongly recommended. This is an opportunity for first-year students to arrive on campus, participate in many exciting activities, meet new friends and become acquainted with the campus before the arrival of upper-year students.

Q. Do I have to register in advance for Orientation Week?
A. No. Orientation Week is open to all new full-time students of Durham College and registration is not necessary.

Q. Is there a fee for Orientation Week?
 A. There is no fee to participate in any of the events organized by the Student Life office. We will however be selling concession items at our Movie-on-the-Lawn night in support of the student fundraiser Shinerama which raises money for Cystic Fibrosis.

Q. Can I bring guests with me to orientation?
 A. Parent and family members are welcome to attend Get Prepared for September (GPS) however, Program Orientation and Orientation Week is intended for first-year students only.

Q. I am underage. Can I still participate in the activities?
A. All Student Life activities are are alcohol-free and for students of all ages.

Q. What should I bring to Orientation Week?
A. Many activities are planned for outdoors so be sure to wear comfortable clothing and bring sunscreen. Program T-shirts will be distributed when you arrive on September 8, 2009 to wear throughout the day. Your T-shirt is your admission to Orientation Week events.

Q. I am not going to be living in residence, can I still participate in Orientation Week activities?
A. All Durham College students are encouraged to participate in Orientation Week activities. Students commuting to campus will have the opportunity to meet fellow commuter students at the Off-campus Students' Social on September 8, 2009.

Payment

Q. What is the tuition invoice and where can I get it?
A. You receive the tuition invoices with your enrollment package, sent out in early June. If required, you can get a replacement at the Registrar's office located in the Gordon Willey building, Room A160.

Q. What is a promissory note and where can I find it?
A. A promissory note is a legal document that the College has in place to defer your payments to a later date. Promissory notes are available in the Accounting office located in the Gordon Willey building, Room SW116. They can be mailed or faxed to the Accounting office at 905.721.3088.

OSAP students are required to pay a $200 tuition deposit and bring in their OSAP Notice of Assessment in order to complete a promissory note. If your OSAP does not cover the total tuition fees then you have to make alternate arrangements for the remaining balance upon the signing of the promissory note.

Q. What are my payment options?
A. Students have a choice of three payment plans. See below for details about each payment plan.

Plan A: Payment in full.
Payment is due on July 3, 2009.

Plan B: Payment per semester.
Payments are due on July 3 and November 13, 2009.

Plan C: Four installments.
Payments are due on July 3, October 2, November 13, 2009 and February 5, 2010.

Please note: A $50 administrative fee is included in the first installment payment each semester.

Q. What are the acceptable methods of payment?
A. Payments may be made online via credit card (Visa, MasterCard, or American Express) using the online student tuition credit card payment or via online banking (add Durham College as a bill and use your 9 digit student number as your account number). You may also pay in person at the Accounting office located in the Gordon Willey building, Room SW116 using cash, certified cheque or money order, credit card or debit.

Q. How do I know if I have a Mobile Learning Fee?
A. On your invoice there will be a separate line for mobile learning fees or you will be notified that a part-time laptop fee will apply when you register for your classes.

Q. What if I am not 18 years of age?
A. If you are not 18, your parent/guardian/guarantor will have to come in and sign any legal documents that are needed. (i.e. the Promissory note)

Q. What if I cannot pay in full or arrange for my deferment by the invoice due date?
A. You will be required to pay late fees when payment is received or deferment arranged after the invoice due dates.

Residence

Q. How is acceptance into residence determined?
A. Acceptance into residence will be allocated by lottery for those who have applied by the deadline date. The lottery will be held at the end of May.

Q. Are first-year students guaranteed their first choice of residence?
A. All first-year students are guaranteed a bed in residence as long as they apply by the deadlines stipulated in the application. There is no guarantee that you will receive your first choice.

Q. When can I move into residence?
A. You will be able to move into residence on September 6 or 7, 2009. Students may make arrangements to move in earlier, as of August 30, 2009 at the cost of $30/day.

Q. When do I find out my room assignment and who my roommate will be?
 A. You will be informed of your room assignment and who your roommate is in the second mail out which you will receive during the second week of August.

Q. Can friends and family visit me while I live in residence? Is there a limit on how long they can stay over?
A. Yes, friends and family can visit you in residence. All guests must sign in at the front desk upon arrival. If guests choose to spend the night they are allowed to stay up to a maximum of two nights in one week. Exceptions can be granted by managers only. It is suggested that you discuss having an overnight guest with your roommate to ensure that the arrangement.

Q. What is the difference between the various village and hall types?
A. Simcoe Village - South Hall. South Hall suites are open concept suites with a four piece bathroom and a kitchenette featuring a compact refrigerator.

Simcoe Village - Central Hall. Central Hall suites are open concept suites with a three piece bathroom and a kitchenette featuring an apartment size refrigerator.

Simcoe Village - North Hall. North Hall suites are two bedroom suites with a three piece bathroom and a kitchenette featuring an apartment sized refrigerator.

South Village suites are two bedroom suites that have a three piece bathroom and a kitchenette featuring a compact refrigerator. A mandatory meal is required for all South Village residents.

Q. Can I visit the residence?
A. You can visit the South Village Residence anytime for a tour. During hotel season (May to August), Simcoe Village Residence may be closed and unavailable for tours. Please call 905.728.8700 for availability.

Q. What are the hours of operation of the residence?
 A. The residence is staffed 24 hours a day, seven days a week. Managers are available from 8 a.m. to midnight. The general manager and assistant general manager have voicemail.

Q. What security features does residence have?
A. Residence offers a controlled main entrance, electronic cards for student rooms, sign-in and registration for all visitors prior to entry with valid photo identification, video recorded common areas, and staff on duty 24 hours a day.

All the safeguards and rules are put in place by the residence management and the college for your safety and protection. Circumventing rules by lending key cards or letting in visitors without permission can lead to serious problems. Please remember to lock your room and suite door at all times and do not leave valuables unattended as neither the residence or the college is responsible for missing items.

Q. My roommate and I do not get along. How can I switch roommates?
A. No roommate changes will be made in the first two weeks of school (unless the situation is of an urgent nature). Your first line of contact is your resident advisor (RA). He or she is trained in mediation and may be able to solve the conflict. You can request a roommate change, in writing to the residence life co-ordinator. Roommate change requests are judged on their merits before being accepted or rejected. You can request a meeting with one of the managers to discuss your roommate issues. Roommate changes are not automatic and may depend on the room type and availability in the residence.

Q. Where do my visitors park and do they have to pay for parking?
A. Visitors can park in one of the campus visitor parking lots. There is a charge for visitor parking.

Q. Can I smoke in my residence room?
 A. No. The residence is completely smoke-free. There are designated smoking areas outside the residence for you to use.

For more information please visit the Residence website.

Staff to Student Mentoring Program

Q. What is the Staff to Student Mentoring Program?
A. The Staff to Student Mentoring Program is open to all first-year students. It provides you with an opportunity to be matched with a staff person who will be there to help you become acquainted with the college and help you through your transition to college. They will also be available to answer any of your questions throughout the year. Registration is on-going; you can apply for a mentor online or by contacting the first-year experience co-ordinator at 905.721.2000 ext. 2103 after August 10, 2009.

Q. What kind of support does the program offer?
A. The Staff to Student Mentoring Program supports students throughout the first year of college; assists students with developing critical thinking and problem-solving skills; encourages student engagement in campus activities; helps students connect with campus services; and assists students in having a positive college experience. Please note that your staff member is not there to assist you with your school work but they can connect you to someone who will. New this year we will also be offering an e-mentoring option.

Q. How are staff and students paired?
A. We try to ensure that mentoring pairs are matched based on personal interests and/or career ambitions.

Q. Where can I get more information and/or apply for a mentor?
A. For more information please visit the Staff to Student Mentoring Program website or contact the first-year experience co-ordinator at 905.721.2000 ext. 2103. Registration begins August 10, 2009

Student Handbook

Q. Where do I get a Student Handbook?
A. Student handbooks will be distributed in class during the first or second week of the semester. If you do not receive a handbook during class time we encourage you to visit your school office.

Student Insurance Plan

Q. Do I have to apply for the Student Insurance Plan?
A. No. All full-time students are automatically enrolled, and the cost is included in your tuition fees.

Q. I already have health insurance coverage; can I opt out of the Student Insurance Plan?
A. Yes, students may decline coverage from the Student Insurance Plan by completing the online opt out form. You will need to provide information about your existing coverage - name of the insurance company, policy number, and the name of the person who owns the plan. You will receive a confirmation when you submit the form and should keep this confirmation, you may need to show it to pick up your opt out cheque. Refund cheques must be picked up within six months of opting out by showing your current student ID card. Stale dated cheques are reissued. You will not be contacted individually or through mail service.

Opt out dates and deadlines:

September start: September 1, 2009 to September 30, 2009
January start: January 1, 2010 to January 31, 2010
February start: February 1, 2010 to February 28, 2010
May start: May 1, 2010 to May 31, 2010 (May start students must complete the paper opt out form through the Your SA office)

Please note: You will not be able to opt out at any other point during the school year. For example, if you start school in September, you must opt out in September. The same rule applies for opting in. NO EXCEPTIONS will be made if the deadline is missed.

Q. Can I add my dependents to the Student Insurance Plan?
A. Yes. Students on the plan may pay an additional fee to opt in a spouse and/or dependent children in order to receive the same coverage that is provided to the student. If you have a VISA card you may opt in online.

Please note: VISA is the only credit card accepted. If you do not have a VISA card, opt in forms are available in the Your SA office and a certified cheque or money order must be provided. We do not accept cash or personal cheques. Please see dates above for deadlines.

Please visit Your SA for more information on the Student Insurance Plan.

Student Life

Q. I would like to get involved in extra-curricular activities, but do not know where to start?
A. There are many fantastic ways to get involved at Durham College.

Q. What is the Co-curricular Recognition program?
A. The Co-curricular Recognition program is a unique and cutting-edge program that was developed to support and recognize student participation and leadership in qualifying campus activities. The Co-curricular Recognition program allows students to produce an official record of their campus involvement. Students can create their personalized Co-curricular Record online through MyCampus. Each entry is verified by a staff person before being included on the student's official record.

Transportation (parking, public transit and U-Pass)

Q. When does the shuttle between the Whitby and Oshawa campus run?
A. The first shuttle leaves the Oshawa campus at 8:45 a.m. and runs back and forth until 3:05 p.m. It is approximately a 20 minute run between campuses.

Q. What is the U-Pass?
A. The U-Pass is a universal transit pass that every full-time post secondary student has paid for in their student fees. The U-Pass allows students to ride on any Durham Region Transit (DRT) bus and GO Transit bus while in the Region of Durham Region during the academic year (September 1, 2009 to May 31, 2010). The U-Pass will also be available to full-time summer students only from June 1, 2010 to August 31, 2010. The fee for the summer U-Pass will be $80 and will be included in the student fees. There is no option to opt out.

Q. How do students get a U-Pass?
A. The U-Pass is included in student fees for full-time students. The U-Pass is incorporated in the campus identification card so you will need to show your card to travel Durham Region free of charge.

Q. Does everyone have to purchase the U-Pass?
A. All full-time students at Durham College must purchase a U-Pass for when paying tuition. It costs $120 and runs from September 1, 2009 until May 31, 2010.

Q. What if I live outside Durham Region?
A. The pass still has great advantages for you. For example, if you board a GO Transit bus at the Scarborough Town Centre, you now purchase a GO Transit ticket to Pickering, the first town inside the Region. Then you simply show the GO bus driver both your GO Transit ticket and your U-Pass, which is valid from Pickering. This amounts to a savings of $25 per month compared to the previous transit pass. Similarly, if you are travelling on the Highway 407 GO Transit service from York University or Unionville, you only need to purchase a ticket to Pickering, and your U-Pass takes you the rest of the way.

Q. Is it transferable?
A. No. You must have your valid campus identification card to board Durham Region Transit (DRT) or GO Transit buses within the Region of Durham.

Q. Is there a limit to its use?
A. There is no limit to the number of times that you can use the U-Pass. It is valid from September 1, 2009 to May 31, 2010.

Q. Does it work for transfers?
A. Yes.

Q. Does it work on GO Trains?
A. No. It can only be used on GO Transit buses within the Durham Region.

Q. Do I still need a GO Transit student ID card?
A. If you are using the GO Transit trains for buses outside the Region of Durham, you are required to pay for the service. When purchasing your 10-ride or monthly pass from GO Transit, you no longer need a special GO Transit student ID card to receive a reduced fare. All you need to do is show the ticket agent your valid campus identification card/U-Pass to receive the reduced fare.

Q. How can I get more answers?
A. E-mail your questions to publictransit@dc-uoit.ca, call 905.721.2000 ext. 6652 or visit www.mycampus.ca/transit.

Q. Can I buy GO Transit tickets and passes on campus?
A. Yes, GO Transit tickets and passes are sold at the Tuck Shop in the Student Centre. Durham Region Transit tickets and passes are also available at this location.

Whitby Campus - Tuck Shop - please check hours of operation with Your SA.

Click here for more information on transit.

Q. Where do I go to get a parking pass?
A. Students can purchase a parking pass online through Parking and Locker Services. Parking passes will be sold on a first-come, first-serve basis for each parking lot on campus.

Whitby Campus -Students may purchase parking passes (annual, semester, weekly and block) at the front desk of Student Services, Room 103.

Q. Can I still park on campus if I don't purchase a parking pass?
A. Yes, there are various "Pay 'N' Display" lots located throughout the campus where students can park their vehicle for the day. Students must purchase a ticket at the kiosk located on the lot for the length of time they will be on campus using either a credit card or coins.Purchase times range from one hour to the entire day. If these lots are full, after purchasing a ticket, proceed to a parking lot and speak with the attendant or push the "call" button at the gate for access.

Q. Where is the Parking office located?
A. The Parking office is located directly beside the reception desk on the first floor of the Gordon Willey building.

Your Student Association (Your SA)

Q. What is Your SA?
A. Your Student Association (Your SA) is a non-profit organization. Their mission is to represent the interest of all students at Durham College, UOIT and Trent in Oshawa.

Q. What services does Your SA provide?
A. Your SA offers the following services:

Q. What services are offered by the Women's Centre?
 A. There are four main facets of the Women's Centre: Drop-in space, resources, advocacy and events.

Q.Is the Women's Centre for women only?
A. No, the Women's Centre welcomes both men and women. All students are encouraged to use its resources and attend programs. We are called the Women's Centre because our mission is to promote the advancement of women and their well-being; a mission that men are invited to actively advocate and support.

Q. Where is the Women's Centre and the Campus Food Centre located?
 A. Both services are sponsored by Your SA and are located in the Campus Recreation and Wellness Centre, Room G2029 and G2030. The centres are open Monday to Friday, 9 a.m. to 5 p.m.

For more information please visit Your SA.